Product Returns & Warranty
Any return of product(s) must have the RA number clearly written on a removable label on the outside of the shipping carton(s). Writing or stickers on external packaging will not be accepted.

All product(s) must be returned in a complete set with original packaging; both internal and external packaging must be complete and in original condition. External package boxes should be in perfect condition (i.e., not damaged, scratched, soiled, or torn) for resale purposes. Please include all cables, manuals, disks, etc. Products must be returned with all accessories as in the original. Please wrap the original carton outer to prevent further damage by couriers.

Returned products must be received at the warehouse or supplier within seven (7) days after the RA number is issued. RetailCare will not accept responsibility for any damage or loss incurred during freight. Freight charges for returns are at the user’s expense.

Users must maintain proof of delivery or consignment information and send a soft copy to the RA team for notification.

Under the vendor’s instructions, RetailCare will repair, replace, or credit returns of faulty products. Replacement or repair returns may result in delays due to vendor lead time, policy, and stock availability. Any physical damage incurred on the faulty product due to misuse will void the warranty.

If no fault is found after testing by the vendor, the user is responsible for bearing any charges raised by the vendor.

Restocking fees may apply depending on the product’s condition once received.

RetailCare accepts returns of unopened goods within seven (7) days of purchase with a 50% or more restocking fee applicable for consumables and 20% for other products. Shipping charges will be deducted from the refund.

Damaged or faulty products can be returned by notifying RetailCare within seven (7) business days. User must notify RetailCare through the designated “contact us” webpage, email [email protected] or call 1800 811 821 and speak to a sales representative to ask for guidance on the matter. Damaged goods at shipment delivery must be reported with photographic evidence within 24 hours.

Returns and refunds are accepted for damaged or faulty goods. Change-of-mind returns are at RetailCare’s discretion.

Shipping expenses for return items must be paid by the customer.

Products can be returned at the below address:

Return Address:
Address: 70 Adam Street, Burnley, 3121 VIC
Phone Number: 1800 811 821
Email: [email protected]

Note: Products returned without a valid RA number or if they do not match the RA details may be rejected and returned to the user at their expense. Please ring us or email us to get RA number before returning products.